GROUPE STERIA : The Hospital de la Plana entrusts Steria with the management of its Service Information System in a global outsourcing contract


The Hospital de la Plana in Vila-Real (Castellón) has entrusted Steria with both the management and the development of all of its IT applications by means of a two-year contract worth ¤1.2 million.

The hospital comes under the direction of the Valencian Regional government’s Health Council, which considers it critical for the centre’s Information System to have a suitable management guaranteeing uninterrupted performance in order to maintain the continuity of the healthcare services it provides.

According to the Hospital de la Plana’s Finance Director, "This outsourcing agreement will allow the hospital to centralise the management of all our applications on a single supplier, thus facilitating the integration and development of the different solutions we currently have. Steria knows everything about our centre’s operations and processes, as it has been in charge of the implementation and continued management of our current system since 1999."

Vicente Guanter, Steria’s Director for Spain’s Eastern region, commented that " this on-site outsourcing contract confirms Steria’s image and prestige as a company strongly specialised and solidly positioned in the healthcare industry and with a very competitive Managed Services offer ".

For the duration of the contract, Steria will provide high-quality operational services for the Hospital de la Plana’s Information System in order to ensure the correct functioning of all basic and departmental applications, continuity in the 24/7 service, user support, as well as all aspects related to safety of information.

Steria will lead a number of partners to take responsibility for the corrective maintenance of those departmental applications which are used in the Imaging, Pharmacy and Hospitalisation services, as well as in the Clinical Analysis, Haematology and Pathological Anatomy laboratories. Steria has also been entrusted with Application Management services for " Clinical Requests " and " Clinical Electronic History ," both of which affect all of the hospital’s hospitalisation, emergency and outpatient services.

Along with the maintenance, updating and migration of servers, the agreement also calls for Steria to manage and maintain the desktop infrastructure, as well as ongoing user training in the various existing applications.

Steria and health This contract illustrates Steria’s expertise on the European healthcare sector. As a leading partner for public and private healthcare professionals, Steria draws on its three core businesses of consulting, systems integration and managed services to help its customers achieve their goals of improving the quality of healthcare provided and streamlining costs. The challenge lies in improving the management of medical centres, optimising patient care while protecting confidentiality and ensuring that healthcare professionals can share information in real time, via secure, interoperable systems. Steria has already implemented secure medical data exchange systems for healthcare authorities in Northern Ireland and Sweden, while the Spanish Ministry of Health has called on the group to ensure the interoperability of the various health services of the country’s autonomous regions. In terms of hospital management, Steria has modernised and now operates the information systems of several public and private hospitals, such as the Assistance Publique-Hôpitaux de Paris, the Hospices Civils de Lyon, the Marie Lannelongue hospital, and the Institut Montsouris in France; Mannheim, Kiel and Lübeck university hospitals in Germany; four hospitals in Salzburg, Austria; the San Juan de Dios hospitals, the Mutua de Accidentes hospitals in Saragossa and the San Roque hospital in the Canary Islands, all in Spain; and the Karolinska medical centre in Sweden, the country’s largest hospital.

About Steria: Steria is a leading European provider of IT-driven business services, focused on the establishment of strategic partnerships with its clients in each of its key vertical market sectors: public services; finance; telecommunications; utilities and transport. Steria provides consulting services for its clients’ core business processes, and also develops and operates their information systems. Steria acquired the UK-based company Xansa in October 2007. The new group has over 18,000 employees working in 16 countries. Steria’s pro forma revenue as of 31 dec 2006 is 1.8billion euros. Headquartered in Paris, Steria is listed on the Euronext Paris Eurolist. Steria Group Press Department Isabelle Grangé Phone: +33 1 34 88 64 44 e-mail:


Armelle Amilhat Tel: +33 1 49 09 26 47 e-mail:

Sophie Lemaire Tel: +33 1 49 09 26 51 e-mail:

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