The Qualifications and Curriculum Authority (QCA) has outsourced its service management operation to Steria, a leading European end-to-end IT services provider. The three year contract will not only see Steria supporting ICT services for up to 700 UK users, it will also introduce innovation and flexibility into the QCA environment. It will enhance the desktop estate to support flexible and mobile working, undertake the migration to a data centre environment, introduce a new telephone system and be responsible for moving QCA’s IT facilities from its headquarters in London to its new offices in Coventry in 2009.
The Steria team will develop robust ICT systems to support the requirements of QCA’s strategic plan and increase the level of service to its employees in London and Belfast. The new service management approach will rely heavily on ITIL standards as a key element, enabling QCA to deliver more innovative services to meet its efficiency targets, and create a more flexible and cost-effective infrastructure to support new ways of working.
QCA is a public body which regulates the public examination system, so that it is responsive to the needs of learners and society, and is responsible for the development, delivery and administration of high-quality national tests.
Steria’s director of public authorities, Paul Sellick, commented: “The Steria team won the contract with QCA due to its ability to demonstrate that it is capable of achieving QCA’s corporate and strategic objectives whilst achieving cost savings and improving service levels for customers and staff. The team’s flexible approach, proven track record in change management, and high-end knowledge of technology left no doubt that it was the right service provider.
“Throughout the selection process, Steria demonstrated itself to be an open and enthusiastic partner that values its people highly and brings a wealth of knowledge and experience to the extended team. Most importantly, Steria proved that is capable of providing the level support that QCA requires during its relocation to Coventry.”
In addition to this contract, Xansa, who has since been acquired by Steria, was awarded a six year, £13 million contract with QCA in September 2007 to build, host and support a new system using Microsoft.NET technology. The system is designed to track learner achievement and enable awarding bodies to make awards for new diplomas.
About Steria: www.steria.com The leading end-to-end IT services provider in Europe for companies which consider new technologies a vital part of their business strategy, Steria focuses on setting up strategic partnerships with its customers in each of its key markets: the public sector, finance, telecommunications, utilities and transport. Steria offers customers integrated services including consulting in core business processes as well as the development and operation of their information systems. In October 2007, Steria acquired the British firm Xansa. The new group employs over 18,000 staff in 16 countries, including 5,000 in India. On December 31, 2007, Steria revenue amounted to ¤1.4 billion. The Group, headquartered in Paris, is listed on the Euronext Paris market.
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