GROUPE STERIA : Steria Extends Taxi Management System at Heathrow Terminal 5


Over 1 million taxi movements predicted by 2012 Olympics at world’s busiest airport.

Steria, a leading European end-to-end IT services provider, has been appointed by BAA to deploy a taxi management system at the new Heathrow Terminal 5. The new £4.3 billion development, due to open in March 2008, will cater for around 30 million passengers annually. The Steria solution will reduce taxi waiting times and enable the world’s leading airport company to control and track taxi access.

Steria currently provides its taxi management system for London Heathrow Terminals 1 to 4, which handles over 60 transactions per minute and has 95 interfaces, rising to 120 with Terminal 5. Collectively the Steria system is predicted to manage over 1 million taxi movements across all terminals by the opening of the 2012 London Olympics.

Tailored to meet BAA’s specific needs, the solution draws on a core system already installed by Steria at Charles de Gaulle airport in Paris. The Heathrow implementation provides an intelligent despatching procedure, which is able to reduce waiting times at the rank and allow for the smooth, timely flow of taxis across all terminals.

Fixed and hand held devices monitor taxis equipped with RFID tags which identify both vehicles and drivers. This data is then transmitted back to the system headquarters over a wireless network. Taxi management agents at both the feeder park and terminal ranks additionally communicate via handheld devices, allowing flexibility for BAA to manage unplanned factors, such as roadwork’s, which may impact the speed at which taxis are despatched.

Izaura Padrao, BAA General Manager, Heathrow Commercial Transport, said: “Steria’s solution has provided great benefits in the two years that it has been implemented. The system can respond to real time variations in demand, is faster, fairer and can significantly improve taxi flow around the airport.”

The real time supply of taxis to the ranks has delivered service value for the airport through further reducing waiting times. One of the main hurdles that BAA needed to overcome when the project commenced was to secure buy-in from those in the taxi trade. The system has led to greater transparency, which supported the work being done by Heathrow and the Heathrow Taxi Trade Partnership HTTP.

Since implementing the Steria solution in 2004 BAA has recorded a 20 per cent increase in the number of registered taxis, indicating that the Heathrow Taxi product enabled by Steria has been effective. Further registrations are expected once Terminal 5 is launched and in the build up to the 2012 London Olympics.

Izaura Padrao, BAA General Manager, Heathrow Commercial Transport, said: “Terminal 5 is an extremely important development for BAA, therefore we selected a supplier who we could trust in delivering a complex integration project that ensured high quality of service to our customers, both passengers and taxis. We are pleased to see that the project is ahead of schedule and on budget, which is not always the case for multifaceted projects of this type.”

Hannah Birch, Account Director, Steria Limited, said: “We’re delighted to have extended our contract with BAA. It reflects not only the quality of our solution offering, but our commitment to long term customer partnerships.”

The extended contract reinforces Steria’s expertise in the field of transport and multimodal systems. Steria has previously deployed car park management systems for airports in Frankfurt, Paris Charles de Gaulle and Orly airports, Lyon St Exupery and Geneva, in addition to road traffic management projects for motorway management companies in France, Luxembourg, Malaysia, Singapore and Switzerland.

About Steria (
As an end-to-end IT services provider, Steria offers its customers (European companies and public authorities) services that combine functional and technological expertise in a bid to align information systems with strategic objectives and run the associated services.
The pertinence of this offer, focusing on dynamic markets -public services, banking, insurance, telecommunications, utilities, transport- is confirmed by the Group’s organic growth and profitability, which are among the highest in the sector. Steria booked a revenue of ¤1.3 billion and an operating margin of 7.1% in 2006.
Steria’s corporate culture, which is based on values of simplicity, creativity, independence, respect and openness, is reflected in:
• its ability to undertake complex projects and deliver measurable results to its customers;
• the commitment of its 10,000 employees to developing new services and successfully carrying out their assignments;
• an organisational structure that combines decentralisation (for maintaining close customer relationships) with networking (to encourage the development of synergies and feedback with partners and customers);
• the involvement of employee shareholders in strategic decision-making processes (excluding the founder’s stake, 16% of the Group’s capital is owned by the employees, making them Steria’s number one shareholder).
Steria draws on these qualities to transform technological innovation into value for progress.

Steria is listed on Euronext Paris, Eurolist (Compartment B).

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