Infrastructure is one of the SNCF’s four divisions. Its task is to maintain and manage the network for Réseau Ferré de France and to serve transport companies, whether the SNCF or its competitors. It also contributes to network development. Safety, punctuality, comfort and availability are unanimous expectations. It is at the heart of the rail system and end-customer satisfaction, whether passengers or shipping companies.
Infrastructure is one of the SNCF’s four divisions. Its task is to maintain and manage the network for Réseau Ferré de France and to serve transport companies, whether the SNCF or its competitors. It also contributes to network development. Safety, punctuality, comfort and availability are unanimous expectations. They are the foundation of the operations of the rail system and end-customer satisfaction, whether passengers or shipping companies.
Within the Infrastructure division, the Infrastructure and Operations Department (IEX) plans and steers production and industrial performance of Infrastructure establishments, defines maintenance and operations policies and prepares the corresponding repositories. Department IEX, through the National Operations Centre (CNO) located at Paris Saint Lazare station, ensures operational management of train traffic and co-ordination of punctuality 24/7. To carry out these various essential tasks, IEX possesses tools and applications from the SINAI Infrastructure Information System. Steering of these applications has been entrusted to Steria.
Support for SINAI applications (over 40 applications) includes two areas: • Level one assistance and support, including taking calls and supervision of infrastructures in the SINAI domain, • Level two assistance and technical support.Steria handles user requests, administration of some critical applications, and operational management of equipment maintenance actions. Finally, control and monitoring of systems day and night for systems operations, network and application processing, is carried out 24/7.
Steria provides SNCF with a continuous industrial service, through high service level agreements that answer to the needs of availability, security and performance for the SNCF IS.
About Steria: www.steria.com The leading end-to-end IT services provider in Europe for companies which consider new technologies a vital part of their business strategy, Steria focuses on setting up strategic partnerships with its customers in each of its key markets: the public sector, finance, telecommunications, utilities, and transport. Steria offers customers integrated services including consulting in core business processes as well as the development and operation of information systems. In October 2007, Steria acquired the British firm Xansa. The new group includes over 18,000 employees in 16 countries. On December 31, 2006, Steria pro forma sales totalled ¤1.8 billion. The Group, headquartered in Paris, is listed on Euronext Paris, Eurolist.
Groupe Steria press service Isabelle Grangé Tel.: +33 1 34 88 64 44 e-mail: firstname.lastname@example.org
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